Typographical Errors In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Brothers Fine Furniture LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Brother’s Fine Furniture LLC shall immediately issue a credit to your credit card account in the amount of the incorrect price. Return Policy/Damage Policy We are proud to offer quality products with great value to our customers. Merchandise received in good condition is not returnable or cancelable. No refunds are available. In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team or a Brother’s Fine Furniture Representative of the damage. Please promptly take time to inspect merchandise you have received. Any damaged merchandise on delivery will be returned to the store by the delivery team and an exchange will be promptly processed. In the rare occurrence that there is a delay from the manufacturer, we will work our hardest to exchange the merchandise as timely as possible. Brother’s Fine Furniture LLC will not be held responsible for a delay caused by a manufacturer. Pick Up Policy Brother’s Fine Furniture LLC will contact you to schedule your merchandise pick up at our store. For any purchase made online upon delivery or pick up of merchandise, card holder must be physically present upon delivery or pick up. Customer will need a valid ID and the credit card used in the transaction. At this time, an imprint of the credit card used and all credit card slips must be signed by the cardholder. NO EXCEPTIONS! If cardholder is not available for delivery or pick up, the customer can come into the store prior to delivery or pick up to sign all necessary paperwork. Valid ID and credit card used for transaction required. NO EXCEPTIONS! Brother’s Fine Furniture LLC goes the extra mile to protect our customers and our establishment. We appreciate your business. Defective merchandise must be returned within 7 days of pick up date and returned in original packaging. Cancellation Policy We want you to be happy with your purchase and we will gladly exchange defective merchandise if returned within 7 days of pick up date and returned in original packaging. There are absolutely no refunds available. Any merchandise opened from the original packaging, assembled in any way or set up will not be eligible for a refund, return or exchange. When a customers places an order with Brother’s Fine Furniture LLC, a representative from Brother’s Fine Furniture LLC will submit your order to the manufacturer usually within 24 hours of the order being placed. Once the order has been placed with the manufacturer, you are financially responsible for the merchandise as well as Brother’s Fine Furniture LLC. There are no cancellations after the order has been placed with the manufacturer. A restocking fee of 25% will be charged for any returned item. Once and order has been placed with the manufacturer, it will take 7 - 14 business days or less to arrive at Brother’s Fine Furniture LLC. On the rare occurrence that there is a delay with a manufacturer, Brother’s Fine Furniture LLC will do it’s best to satisfy our customers. Brother’s Fine Furniture LLC appreciates each and every customer and your happiness is our priority. We will work hard to make you happy even if it means a 2 part delivery, finding another piece of merchandise that you will love with special pricing or we will gladly refund your money. Delivery Policy Once your merchandise is ready for delivery, a Brother’s Fine Furniture LLC representative will contact you to schedule your delivery of merchandise. On the agreed date of delivery, you will be contacted by a Brother’s Fine Furniture LLC representative confirming your delivery, your availability and an estimated delivery time frame. Before delivery of merchandise, it is the customer’s responsibility to measure the desired space and any openings to get to the desired space. If the merchandise does not fit in the desired area, the Brother’s Fine Furniture LLC delivery team will explain to the customer why item will not fit through openings. Under no circumstances does Brother’s Fine Furniture LLC force any items at the risk of damage to customers property or merchandise. The merchandise will be brought back to the store and refund will be issued minus the delivery fee and a 25% restocking fee. If customers chooses another item a re-delivery fee will be charged. Under no circumstances will merchandise be delivered that will put our delivery team at risk for injury. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Brother’s Fine Furniture LLC or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Customer Responsibility It is the customer’s responsibility to measure the desired space and any openings to get to the desired space. Brother’s Fine Furniture LLC will not be held responsible for any merchandise that does not fit into the desired space. Colors may vary online. Brother’s Fine Furniture LLC works hard to show the very best pictures of merchandise online. Colors & shades may vary in person. Brother’s Fine Furniture LLC will not be responsible for shade or color variations. You are more than welcome to visit our showroom to view merchandise in person provided it is on the Brother’s Fine Furniture LLC showroom floor. Layaway Policy Brother’s Fine Furniture LLC offers a variety of flexible ways to pay for your merchandise. All items on our website and our showroom floor are eligible for layaway unless it is a floor sample or closeout. Any layaway is not to extend over 12 months. If the layaway is not paid in full in the 12 month time frame, the amount paid is non refundable unless other arrangements have been made with Brother’s Fine Furniture LLC Management. Any merchandise on layaway will not be ordered until the merchandise is paid in full and delivery or pick up arrangements have been made. In the rare occurrence the merchandise is not available from the manufacturer, a store credit will be issued unless prior arrangements have been made with Brother’s Fine Furniture LLC Management. The customer is responsible for any manufacturer price increases while the item is on layaway. Deposits are non-refundable. Delivery charges and taxes apply. All policies apply. Payment Policy Brother’s Fine Furniture LLC offers a variety of flexible ways to pay for your merchandise. We offer financing, layaway and major credit cards accepted. Brother’s Fine Furniture LLC does not store any credit card or personal information electronically. We do not accept checks or money orders. NO EXCEPTIONS! Delivery/Shipping Policy For any purchase made online upon delivery or pick up of merchandise, card holder must be physically present upon delivery or pick up. Customer will need a valid ID and the credit card used in the transaction. At this time, an imprint of the credit card used and all credit card slips must be signed by the cardholder. NO EXCEPTIONS! If cardholder is not available for delivery or pick up, the customer can come into the store prior to delivery or pick up to sign all necessary paperwork. Valid ID and credit card used for transaction required. NO EXCEPTIONS! Brother’s Fine Furniture LLC goes the extra mile to protect our customers and our establishment. We appreciate your business. Order Acceptance Policy Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Brothers Fine Furniture LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. Other Conditions These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Brother’s Fine Furniture LLC signs them or not. We reserve the right to make changes to this site and these conditions at any time. Copyright and Trademark Notice Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Links This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. Money Orders, Cashier’s Checks, Company Checks, & Personal Checks We accept all major credit cards, debit cards and paypal. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee for all non sufficient funds. We do not accept check or money orders! NO EXCEPTIONS! Payment Policy/Credit Cards Brother's Fine Furniture LLC offers a variety of flexible ways to pay for your merchandise. We offer financing, layaway and major credit cards are accepted. We do not accept check or money orders. We accept the following credit cards: Visa, MasterCard, and Discover. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. Privacy We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Brother’s Fine Furniture site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Brothers Fine Furniture LLC site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. Taxes Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. Free Delivery Brothers Fine Furniture Offers FREE BASIC DELIVERY to customers spending $2500 or more within a 20 mile radius of the store. Offer cannot be combined with any other discounts or offers. |
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